If you are not completely satisfied
or you experience any problems with our wood products,
do not hesitate to call us.
978-544-2694
We fully guarantee our materials and craftsmanship
for one year after the date of purchase, given proper care and use.
Care and Use
Thank you for purchasing one of our carefully fabricated
pieces of woodwork. All of our products, except the cutting boards, are
finished with the finest conversion varnish or paint available. The clear finish itself is
resistant to heavy wear, alcohol, water and vinegar yet keeps the natural
wood surface available to the eye and hand. Finished wood requires only an
occasional soft dry cloth for dusting and cleaning. A mildly damp soft cloth
may be used for the removal of dried residues and food. If you use a wax for
a patina and sheen, use only a very fine film of butchers type wax. As with
any fine wooden furniture, avoid direct sunlight or overexposure to sources
of heat.
Our bread boards need only mineral oil to restore the
brilliance of the natural wood colors. Use a minimum of water and un-soaped
scouring pad or sponge to clean. Do not soak bread boards. Breadboards may
be sanded to remove strong stains or flavors, however a well oiled board
will resist both.
If you have any questions, concerns or comments regarding
your woodwork purchase please feel free to call Michael Humphries anytime.
For Damage During
Shipment and Returns
If your purchased item is broken during shipment please save all the materials shipped. Re-pack the damaged product and place the enclosed return label on the secured box. The return must be made within three weeks of the date shipped. For Domestic returns please call UPS at 1-800-748-5877 to schedule the pick up. For an international return we can be reached at 1-413-498-0283
or 1-978-544-2694. We will also respond to email sent to
mhw@michaelhumphries.com . Please let us know where you will be returning the package from and we will respond with a pick up number for your location. A replacement will be sent when the damaged product is received.
If you do experience
a problem, please accept our sincere apologies for any inconvenience
that may arise from any of these situations and we look forward
to resolving any issues to your satisfaction.